Privacy Policy

Last Updated: April 3, 2026

TransConnect ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide directly to us:

• Account Information: Name, email address, phone number, password
• Profile Information: Profile picture, preferences
• Payment Information: Mobile money details, transaction history
• Booking Information: Travel dates, routes, seat preferences, passenger details

1.2 Location Information

With your permission, we collect location data to:

• Show nearby bus stops and routes
• Provide accurate pickup/drop-off locations
• Improve service coverage and recommendations

1.3 Automatically Collected Information

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App interactions, features used, search queries
• Log Data: IP address, timestamps, crash reports

2. How We Use Your Information

We use the collected information for the following purposes:

Purpose	Legal Basis
Provide and maintain our service	Contract performance
Process bookings and payments	Contract performance
Send booking confirmations and updates	Contract performance
Customer support	Legitimate interest
Improve and personalize user experience	Legitimate interest
Send promotional communications (opt-in)	Consent
Detect and prevent fraud	Legal obligation
Comply with legal requirements	Legal obligation

3. Data Sharing and Disclosure

3.1 With Bus Operators

We share your booking information (name, phone, seat selection) with bus operators to facilitate your travel.

3.2 With Payment Processors

Payment information is processed by third-party payment providers (MTN Mobile Money, Airtel Money, Flutterwave). We do not store full payment credentials.

3.3 With Service Providers

We may share data with trusted service providers who assist us in:

• Cloud hosting and storage
• Analytics and performance monitoring
• Customer support tools
• Push notification services

3.4 Legal Requirements

We may disclose your information if required by law, court order, or to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or illegal activities
• Protect user safety

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data transmitted between your device and our servers is encrypted using HTTPS/TLS
• Secure Storage: Passwords are hashed using bcrypt
• Access Controls: Limited employee access to personal data
• Regular Audits: Security reviews and vulnerability assessments

5. Data Retention

We retain your information for as long as necessary to provide our services:

• Active Accounts: Data retained while your account is active
• Transaction Records: Financial records retained for 7 years for tax/legal compliance
• Deleted Accounts: Personal data deleted within 30 days of account deletion request
• Anonymous Analytics: May be retained indefinitely for service improvement

6. Your Rights and Choices

6.1 Access and Update

You can access and update your personal information through the app's Settings menu.

6.2 Account Deletion

You have the right to delete your account and associated data. Visit transconnect.app/delete-account.html or email support@transconnect.ug.

6.3 Marketing Communications

You can opt out of promotional emails by clicking "Unsubscribe" or adjusting notification settings in the app.

6.4 Location Data

You can disable location permissions in your device settings. Note that some features may not work without location access.

6.5 Data Portability

You can request a copy of your data by emailing support@transconnect.ug.

7. Children's Privacy

TransConnect is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

8. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. Please review their privacy policies.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of Uganda. By using TransConnect, you consent to the transfer of your information to countries with different data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the new policy on this page
• Updating the "Last Updated" date
• Sending an in-app notification or email

Your continued use of TransConnect after changes constitutes acceptance of the updated policy.

11. Contact Us